Improving Reliability in Emphasis On Usefulness in Pet Sitters app Experiences
Intro
Reliability is a critical challenge in apps connecting service providers and users, similar to platforms like Airbnb and dating apps. Users depend on these apps for trustworthy services and meaningful connections, necessitating a delicate balance between convenience and dependability. Addressing this trust issue is essential for improving user experiences and ensuring long-term success.
Tools & methods
Competitor research, interviews, surveys, prototyping,
Time
May 23 - sep 23
My role
Ux/Ui designer & researcher
the problem
the pain point of Reliability In Pet Sitting Experiences
When pet owners plan vacations, finding reliable and secure pet care can be stressful. A lack of reliability and security causes anxiety for owners and pets alike. The objective is to design a reliability feature that helps pet owners feel secure entrusting their pets to sitters.
The design process
My process for solving the problem
Definition
Defining the psychological problem
Research
Application research, survey and user interviews
Insights
Defining the critical conclusions for the design
Final concepts
Designing the optional solution
research
Three main research questions
confident
What makes pet owners feel safe leaving their pets with a stranger?
requirements
What are the essential requirements for pet owners when entrusting their pets to others?
Reliability
How do apps convey reliability with an emphasis on usefulness?
User research
What is important for pet owners?
Afraid to leave their pet with ״a stranger״
The most likely solution Friend/ Family
The most important factor is Care quality
interview
Pet owners claim about ..
Updates
Pet owners are looking for solutions that provide updates on their pets’ well-being during vacations.
Behavioral Issues
Some pets face With behavioral issues. Therefore it’s crucial emphasizing the need for a pet sitter who understands their specific needs.
Local location
A local area enables better communication with the pet sitter and better alignment with their sensitivities and specific needs.
Market research
The reliability of apps that connect providers and receivers
Reliability is established through a combination of user-generated feedback, verifiable information, and features that enhance transparency. These elements contribute to building trust among users and ultimately enhance the overall credibility of the platforms.
How do competing apps create Reliability?
Competitors present convenient options for user confrontation, but what happens during the process itself? The apps’ failure to provide peace of mind for owners when they’re away causes worry about proper pet care. By addressing this, I assume that the app enhances their value proposition, ensuring pets receive the attention they deserve when owners are absent.
How to maintain Reliability in an ongoing process?
Real-time updates significantly enhance credibility and build trust, as observed in food delivery apps and AliExpress. Live progression updates create a sense of assurance.
Insights
Transparency helps create Reliability!
Building trust between pet owners and sitters is crucial for the app’s success, starting from the search phase to ongoing care. Users prioritize reliability, making trust a key factor. The study emphasizes the importance of transparency by social proofs during the search and live updates during care. Acknowledging and addressing this trust-building process is vital for optimizing the app to meet evolving needs
The feature inspired by task management apps like Reminders and Keep. The goal is to create a common task schedule between the pet sitter and the pet owners who can be updated on their pet according to their specific requirements.
The design goal
To provide a bridge connection between pet owners and pet sitters with a user-friendly app for real-time updates on their pets’ well-being, efficient task management, and contingency planning.
Features
Stay updated
Stay connected and informed about your pet’s well-being and the care they receive.
By receive instant notifications about walking location, feeding times, or any tasks assigned to ensure you’re always in the loop.
The task timestamp feature displays the execution time on the task card when the pet sitter completes a task. This allows for secure monitoring of task timelines.
Features
Stay updated
Stay connected and informed about your pet’s well-being and the care they receive.
By receive instant notifications about walking location, feeding times, or any tasks assigned to ensure you’re always in the loop.
Organize tasks seamlessly for multiple pets using a color-coded system. Easily differentiate and manage tasks for each pet, making it intuitive and user-friendly.
There is a problem?
In the rare instance where a pet sitter misses a scheduled task, the app offers a solution. Users can report missed tasks through the application, triggering a replacement pet sitter to ensure the well-being and safety of the pet.
There is a problem?
In the rare instance where a pet sitter misses a scheduled task, the app offers a solution. Users can report missed tasks through the application, triggering a replacement pet sitter to ensure the well-being and safety of the pet.
Overview at the homepage
Receive information about the status of the tasks right from the home page.
Reliability starts from the search
What other measures contribute to user safety? The app incorporates warranty features, social proofs, and secure payment methods to enhance user security. Additionally, it is recommended to conduct conversations within the application for added safety.
validation
how can i measure success?
User Engagement
User engagement metrics indicate the app's value to pet owners, including active users, login frequency, session duration, and interactions.
Retention Rate
Retention rate measures how many users continue using the app over time. A higher rate means the app delivers value and meets user expectations.
Satisfaction And Ratings
Ratings, reviews, and surveys can indicate user satisfaction. Positive feedback suggests the app meets the needs of Pet owners.
