Reminder Feature
Reminds receptionists about follow-up appointments, vaccinations, or other important events for clients’ pets. This will enable receptionists to manage pet care schedules efficiently and improve customer satisfaction.
Dashboard design
Improve the efficiency of receptionists at veterinary hospitals
Intro
As a owner of a dog who diagnosed with heart problems, I had the opportunity to visit a pet hospital in emergency situations a lot. During the visit I had to wait a long time in a queue along with many others waiting whether it is to pay, to check in to an existing queue or to arrive because it is an emergency situation and needs treatment now. As a product designer I decided to take this issue personally to offer a solution to streamline the work of the receptionist and reduce the waiting times of the customers.
Tools & methods
Competitor research, prototyping, Benchmark research, Figma
Time
July 23 - sep 23
My role
Ux/Ui designer & researcher
Overview
THE PROBLEM
Receptionists are overloaded, patients are waiting in line for a variety of reasons, and waiting times are long.
THE GOAL
The mission was to provide Reducing the patients’ waiting time by optimizing the receptionist’s work.
Three main research questions
receptionist JTD
What are the tasks of the receptionist?
importance
What is the level of importance of the tasks?
Existing solutions
What are the solutions offered in the market?
Research
observed
Observing receptionist tasks, I noticed:
Receptionists handle various tasks during emergency situations, leading to long queues.
Payment process causes delays due to surprise pricing and treatment explanation.
Urgent cases face delays in scheduling appointments or lack of immediate medical attention.
Market research
Competitors' dashboard
For features and components, the research concludes that appointment management, electronic medical records, billing and invoicing, inventory management, and integration capabilities are the most important. Additionally, Dashboards emphasize operational insights, live visitor tracking, and key performance indicators (KPIs).
integrations
In my research, I investigated how competitors integrate dashboards with other systems in order to optimize clinic operations and improve patient care.
Previous slide
Next slide
Insight
Focus on Dashboard
Centralize receptionist tasks for efficient management.
Payment Responsiveness
Address surprises in pricing and treatment continuation explanations.
Order Reception
Ensure swift response to urgent cases.
Ideation
User story
As a receptionist...
I want to swiftly update client contact information and pet details on the dashboard, ensuring accurate records at all times.
during emergencies, I need the dashboard to highlight urgent cases and provide immediate access to client and pet records, enabling swift action and effective care coordination with veterinarians for exceptional service.
I need a feature to set reminders for follow-up appointments, vaccinations, or other important events for clients’ pets, enhancing their care and satisfaction.
wireframe
Add Your Heading Text Here
In clinics, dashboards are often operational, so receptionists can analyze data and perform actions as well
Add Your Heading Text Here
In clinics, dashboards are often operational, so receptionists can analyze data and perform actions as well
the final screen
The Design Goal
By focusing on dashboard optimization and addressing key pain points like payment surprises and urgent case handling, the proposed solution aims to streamline receptionist workflows and reduce patient waiting times effectively.
the dashboard
Clinic status management from one screen
The goal is to help the receptionist get an indication of the status in the clinic, amount of patients and perform tasks such as patient reminders.
Key Features:
- Arrival Tracking: Live tracking for efficient client management.
- Vaccination Reminders: Simple marking and management of vaccination reminders.
- Appointment Overview: A comprehensive display of daily appointments for effective scheduling.
- Clinic Status Snapshot: Immediate overview of patients, their locations, and emergency cases for prompt response.
- Missed Calls Percentage: Monitoring and addressing missed calls through a clear percentage display.
- Payments: Real-time financial snapshot for efficient billing management.
Schedule
Making appointments efficiently
Scheduling appointments makes up a large part of the clerk’s duties. It should be a fast and efficient process
01
Find the patient by phone number or name, with the option to quickly add a new patient.
02
Search and choose the appropriate treatment
03
Select the queue time
04
A Confirmation code with all the details will be send to the patient, which he should give the clerk as confirmation.
05
The meeting was scheduled!
Emergency
Check In In Emergency Situation
In veterinary clinics, responding quickly to liberty cases is crucial. thus the check-in process condenses it to just two steps for an effective response.
01
Select the ‘Emergency’ option
02
In the form, an arrival time field is added along with the option of adding a note.
How can I measure success?
By measuring average patient waiting times for emergency and regular treatment
Thank you!
